CLS LOGISTICS SERVICES PLC
- JOB PURPOSE & MAIN
MISSIONS:
- Supervise the execution of
logistics works for a specific client portfolio
- Take in charge the related communication
to the clients
- POSITION IN THE
ORGANIZATION CHART
Under >> Seafreight or Airfreight
Logistics Solutions Manager
- INTERNAL DIRECT
COLLABORATORS
·
Operators
·
Customs declarants
·
Invoicing Clerks
·
Delivery/Port Clerks
·
Customs Clerks
·
Shipping Lines Clerks
·
Documentation & FCVR Clerk
·
Drivers
·
Implants
·
Archives
·
Transport department
·
Disbursement control
·
Seafreight/Airfreight Logistics
Solutions Manager
EXTERNAL DIRECT COLLABORATORS
·
Clients
·
Shipping Lines
·
Port Authorities
·
Government Agencies
·
Subcontractors
- MAIN TASKS AND
RESPONSIBILITIES DETAILS
·
Manage
the team of File Operators
Inform File Operators of the entity
strategy/ evolutions and communicate on required alignments
Set goals in terms of quality of
service
Assess the performance of File
Operators
Develop & maintain the
competencies
Ensure a smooth transfer of
files/issues when change of File Operators
Ensure the correct application of induction
program for newcomers
Apply leave management policy
Organize recruitments (after
validation by the SLMS/ALSM) in collaboration with HR department and interview/select
potential staff (SLSM/ALSM interview required for any position)
·
Manage
the operational relationship with the client
Receive the transit orders from the
client (tariffs already validated through a quotation). In case of new business
(new or existing client), a new quotation will be issued by Sales department in
accordance with SLSM/ALSM/DILS
Request missing documentation and more
detailed instructions if necessary
Inform the client of the files
processing progress (standard or specific report, according to quotation)
Alert the client in case of
operational issue (potential or real)
Provide support to credit control in
case of cash collection issue
·
Monitor
files processing
Ensure that SOPs are applied at each
step of the business process
Allocate the files to be processed
to Operators
Validate the opened file before
process beginning
Check the file processing progress
(each process component must work properly without delay) and ensure that the
different process steps are well done from a physical point of view
(documentation) or electronic one (step update capture in the business
software)
Assist Operators and other staff
members in case of operational issue
Archive regularly the files
(physically & electronically, once a month at least)
Implement all necessary actions to
improve quality of processing (process, request for additional resource,
computers...)
Control quality of formalization
& documentation of the files
·
Ensure
that operations are performed in respect with gross margin & disbursements
anticipated when quotation has been
issued
Get & know exactly the detail of
quotation related to operations in progress
Select the most adapted means to the
operations to be performed, with respect to quotation validated by the client
(preferences)
Validate the supplier’s invoices
file allocation & amount (submission by Operators)
Validate the client invoices and
corresponding attachments (must fit with quotation & submission by
Operators)
Check the disbursements of each file
Alert when quotation is not
compliant with operations to be performed
·
Control
the costs of the COM unit
Monitor the costs level of the COM
(in line with budget). It includes salary, extra-hour follow-up, special fees…
Control that costs allocated to COM
unit belong to it
·
Alert/Inform
Management
Alert in case of significant
operational issue (impact on quality of service, invoicing, sensitive
client...)
Inform manager and Sales department
of all quotation non-compliant with COM goals (gross margin, turnover,
feasibility...)
Identify & work on the issues
raised during the file processing whatever in the responsibility scope or not
- IN
CASE OF VACATION
- Seafreight
or Airfreight Logistics Solutions Manager
- TARGETS AND GOALS
- 100%
target on Quality of service KPI (including Client’s KPI)
- 100% target
on budgeted costs
- PERSONAL QUALITIES REQUIRED
- Organised
- Natural
Leader
- Team
player
- Self
Starter
- Problem
Solver
- Ability
to work to tight deadlines
- Ability
to drive a team to work to a common goal.
- REQUIRED SKILLS
- At
least 5 years experience in clearing and forwarding
- Good
knowledge of Microsoft Office
- Good
use of email
- Excellent
communicator
- TOOLS
- Business
software’s reports (Qlikview, SPOT, Way)
- Financial
report : Detail of the costs per COM (monthly)
- Standard
Operating Procedures
- HR
support tools and documents
Contact:
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